Customer Service Representative

Full-Time
Farmers Insurance
Posted 2 weeks ago

Farmers Insurance is currently looking for a friendly, organized professional to fill the position of Customer Service Representative for the Coshocton OH location.  The CSR will be required to obtain a P and C License and will have the opportunity to get their Life and Health License. We will assist with training and materials to be able to pass the State Licensing Exam.

Candidates will have to pass a Farmers Insurance and State Background check.

 

Preferred Skills and Abilities

A four-year college degree is highly preferred.  A high school diploma or equivalent is required. Previous customer service experience is highly preferred but not required.  The ideal candidate will have proficient knowledge of PC and window programs, basic math skills, strong analytical capability, conflict resolution skills, the ability to switch back and forth between multiple tasks, and strong verbal and written communication skills.

Note: This position may require having the flexibility to work nonstandard hours from time to time and must have the ability to adhere to a structured schedule.  Some travel may occasionally be required.

Business Results:  Able to meet individual performance metrics and goals.

Multi-tasking: Able to successfully juggle multiple priorities at any given time.

Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions (ecms)

Communication: Possess outstanding written and verbal communication skills.

Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines.

Teamwork: Accept feedback when offered and work well with others

Problem Solving: Able to research and identify timely solutions to customer-related problems.

 

Physical Environment

  • Required job duties are normally performed in a climate controlled office environment, with occasional off premises event and fair venues.
  • Office and workspace shall be kept clean and all client information securely put away at the end of each work day
  • Maintain a neat, clean, and professional personal appearance closely following all agency dress codes and handbook guidelines.

Resumes may be submitted to Ohio Means Jobs, CSR, 725 Pine Street, Coshocton, Ohio 43812 or email to diane.kent@jfs.ohio.gov  with CSR in the subject line.

 

http://www.ohiomeansjobs.com   Job Post 3501650

Job Features

Job CategoryAdministrative
Accepting Applications at Coshocton Job and Family ServicesNo

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