Kids America
Kids America is looking for a Front Desk worker!
Front Desk Job Description
Position Summary:
The Front Desk Coordinator is the first point of contact for Kids America visitors and plays a crucial role in ensuring a welcoming and efficient environment. This position involves handling administrative tasks, assisting visitors, and supporting various programs and services offered by Kids America.
Key Responsibilities:
– Customer Service: Greet and assist visitors, answer phones, and respond to emails in a courteous and professional manner.
– Reception Duties: Manage check-ins, registrations, and memberships. Maintain accurate records of visitor information and activities.
– Administrative Support: Perform clerical tasks such as filing, data entry, and processing mail. Prepare and distribute informational materials about community center programs.
– Facility Management: Monitor the front desk area and ensure it is clean and organized. Report any maintenance or facility issues to the appropriate personnel.
– Event Coordination: Assist with the setup and breakdown of events, including arranging rooms, equipment, and supplies. Provide support to event organizers and participants as needed.
– Cash Handling: Manage and process payments for concessions, program fees, membership dues, and facility rentals. Maintain accurate records of transactions and handle cash securely.
– Communication: Provide clear and accurate information about community center programs, services, and policies. Collaborate with other staff members to address and resolve any visitor concerns or issues.
– Emergency Procedures: Follow and enforce safety and emergency procedures, including responding to incidents and contacting emergency services if necessary.
Qualifications:
– Education: High school diploma (or working toward diploma) or equivalent preferred. Additional education or certification in office administration or customer service is a plus.
– Experience: Previous experience in a customer service or administrative role preferred. Experience in a community center or similar setting is advantageous.
– Skills:
– Excellent communication and interpersonal skills.
– Proficiency in Google Docs and general office equipment (phones, printers, etc.).
– Strong organizational skills with attention to detail and the ability to multitask.
– Ability to handle confidential information with discretion.
– Basic cash handling and mathematical skills.
Working Conditions:
– Schedule: This is a part time position and could be days, nights, or weekends.
– Physical Requirements: Ability to sit for extended periods, lift up to 20-30 pounds, and perform tasks involving bending, reaching, and standing.
**How to Apply:**
Interested candidates should submit their resume and a brief cover letter OR fill out an application at Kids America.
